Torri Stokes is the Customer Care Lead at James Michelle Jewelry, an ocean-inspired brand founded in Bend, Oregon. She joined the company just over a year ago in a fulfillment role and has since grown into leading customer service, helping shape how AI supports customers, and working closely with the fulfillment center. Torri loves the creativity, constant problem-solving, and the deeply people-centered culture that defines the James Michelle team. One of her favorite parts of the job is finding meaningful ways to connect with customers, including surprising Feel Good Friday winners with jewelry just because they need a little extra love.
Outside of work, Torri enjoys skiing, traveling (she recently got back from living abroad in Australia for quite some time!), and spending time with her husky malamute. She studied Indian Medicine in Australia and loves to nerd out about overall health and wellness. Torri has been part of the Work-Collective community since the Midway location opened and appreciates the easygoing, welcoming atmosphere. What she values most is the genuine connection—good vibes, great conversations, and friendships that have grown along the way.
Say hi to Torri the next time you see her around the Midway office!